Affiliate since: 10/26/2010, Power Rank: 241 | Read Kay's 289 other Ask SC answers

When people are not comfortable with online purchases and payments, they go shopping in person and pay for their wants and needs right out of their hand with cash, check, or credit card. Or in some cases, they barter. Either way, they are face to face with the seller and can arrange payment smoothly, and can see the end of the transaction.

For those people, it will take a long time usually to convince them to change their methods. You might succeed in changing their minds, but unless you can show them a product that they want but can not get locally, you will have to do a lot of convincing.

The best way to get them interested in our business is to make a plan. There are no first and second points. They are both first and second. It goes in a circle. The two points are:
A. Recruit PSAs from a certain locality. Promise them that you will have local ECA stores that they can buy from in person as they are used to doing.
B. Refer businesses from that locality to become ECAs that offer LocalPay local pick-up. Promise them that you will have customers for them.

Encourage both PSAs and ECAs to advertise for more customers(PSAs or PRMs) and more local businesses (ECAs) to join the co-operative (your local SFI/TC pocket). You as the Sponsor can offer advertising Co-ops for the PSAs and encourage all of them to advertise their local ECAs.

As the local economy gets better because of this, your people will be more willing to reach out over the internet.
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When people are not comfortable with online purchases and payments, they go shopping in person and pay for their wants and needs right out of their hand with cash, check, or credit card. Or in some cases, they barter. Either way, they are face to face with the seller and can arrange payment smoothly, and can see the end of the transaction.

For those people, it will take a long time usually to convince them to change their methods. You might succeed in changing their minds, but unless you
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Affiliate since: 07/05/2024, Power Rank: 99999999 | Read Nafisa's 286 other Ask SC answers

Change is sometimes difficult for people to adapt to or accept, they are wary about it (fearful) and it takes time to try something new. Very often it may not necessarily be that they are not comfortable with online purchases but the site from which they have to purchase is not a very well known site and this brings in a certain amount of caution.

The question of whether to trust the site and what happens in the event that they make a payment and it is not honored or what is the possibility that the product they have purchased will arrive in their country.

Before I started making purchases on TripleClicks, I had made online purchases from another site and was therefore conversant about the process but I was still hesitant to purchase from members who I did not know. This can create trust issues which prevent people from purchasing online.

However, having been purchasing online for over a year I have a better idea of the procedures and time frame within which purchases one makes will be delivered. I am therefore in a position where I can pass on my positive views to other people and guide them. I usually give them these points to consider:-

1. In case of difficulties with your purchases, there is a great support system which will help you with your queries and resolve whatever issues you have.

2. Problems with regard to payments that are out of control of the site but relate to your own bank can be dealt with directly with the bank. You must make sure your card with which you purchase must have sufficient funds

3. Get the people to make a small purchase involving a small amount of money. That way the risk of losing a lot of money is not high - this can be a trial purchase which will give the person the confidence to order online. This is how they will start trusting the site and change their buying patterns.

Mostly, you need to guide the people and let them know that it is safe to purchase online especially if you have already bought online and received your goods in time.
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Change is sometimes difficult for people to adapt to or accept, they are wary about it (fearful) and it takes time to try something new. Very often it may not necessarily be that they are not comfortable with online purchases but the site from which they have to purchase is not a very well known site and this brings in a certain amount of caution.

The question of whether to trust the site and what happens in the event that they make a payment and it is not honored or what is the possibility
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Affiliate since: 05/03/2002, Power Rank: 302 | Read Mar's 582 other Ask SC answers

There are number of reasons why people are not yet comfortable with online purchases and payments:

- Many consumers don’t trust the Internet because of scams, fraud, virus, malware, identity theft, etc.

- One of the top concerns for shoppers why they’re afraid to shop online is about the authenticity of online stores. They can’t be sure that they’re dealing with a real store.

- Shoppers tend to be skeptics when they have to pay for their purchases and having to wait days or weeks to get the product.

- Credit Cards/PayPal account information could be stolen.

- Shoppers don’t like to give out personal information.

- Other countries are lagging behind in terms of technology and apparent lack of enforcement or payment mechanisms.

What could be done to get people involved in becoming comfortable with online purchases and payments?

- In countries where digital technology is taking its shape, it is vital for ECAs in engaging consumers online to recognize and understand the digital consumers’ underlying needs and tastes for crafting an effective communications approach.

- In countries lagging behind the digital technology, you may have to refer people to their local ECAs through the LocalPay Directory. Provide them with TC Terms & Conditions, Privacy Policy and ECA Rating, License type (TCurrency/Basic). They could even pick up the product with the “Will Call” option. By doing this, you’re establishing the credibility and giving them their first impression of TripleClicks. Location is still important, of course, and many buyers prefer to purchase from sellers whose physical stores are near enough so customers can seek product support if necessary.

- In the case people are concerned about a financial commitment to a product they have not yet received. One way to combat this fear is by offering free returns, but you need to make sure they know the details.

Do you give money back or is the returned item awarded store credit? How will the shopper complete a return if they need to? These are answers a worried shopper will want to know.

- One way to combat fears of credit card insecurity is with an alternative form of payment. Instead of credit card, let people know that PayPal is an international accepted way of payment method. Giving shoppers the option to use another payment method besides credit cards is important in attracting people who might be afraid of making online purchases. This is especially true if you are planning to target international markets.

- The concern over personal data is usually because people fear that the information will be sold to external sources or they are worried their email will be spammed. To establish trust direct them to TripleClicks Privacy Policy.

Conclusion:

Employing the steps above will help you in getting people involved and active regardless in which countries they live to be comfortable with online purchases and payments.

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There are number of reasons why people are not yet comfortable with online purchases and payments:

- Many consumers don’t trust the Internet because of scams, fraud, virus, malware, identity theft, etc.

- One of the top concerns for shoppers why they’re afraid to shop online is about the authenticity of online stores. They can’t be sure that they’re dealing with a real store.

- Shoppers tend to be skeptics when they have to pay for their purchases and having
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Affiliate since: 10/01/2013, Power Rank: 99999999 | Read Nimo's 381 other Ask SC answers

One of the advantages this business has is the fact that it’s an international business. It is not limited to territories and by boarders. Those people who live in those countries where people are not yet comfortable to online purchases and payment can successfully conduct their SFI businesses internationally.

To get them involved and active in SFI I would recommend that you promote the international nature of the business – the number of countries where affiliates come from, the number of products TC has, the number of SFI affiliates and TC members there are, the number and location of ECAs.

If you are targeting a particular country, say your own, mention the current number of PSAs and ECAs in your country. Promote your local ECAs. Have a look at testimonials that have been completed by your countrymen and use those.

If you get enquiries about Triple Clicks and how it works, remember it’s most likely because of their lack of confidence in purchases and payments online. Explain the system to them well. If you have made online purchases from Triple Clicks yourself, use your experience as an example.

Let the people know that this is a legitimate business and provide them with the facts and figures to back up this claim.

When they join up and you become their sponsor – be the very best sponsor you can be. Other then teaching them the business, encourage them and try to instill in them confidence in SFI.

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One of the advantages this business has is the fact that it’s an international business. It is not limited to territories and by boarders. Those people who live in those countries where people are not yet comfortable to online purchases and payment can successfully conduct their SFI businesses internationally.

To get them involved and active in SFI I would recommend that you promote the international nature of the business – the number of countries where affiliates come from, the
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Affiliate since: 12/31/1969, Power Rank: 99999999

They are not comfortable with online buying because they know that there is a lot of fraud on the internet.

The country might not have the advance technology needed and that is why they are not using it as often and as easy as you might be doing.

You need to address their fears, concerns and lack of knowledge.

Explain to them how to do transactions online with the minimum risk. There is always risk but we can minimize it. Teach them what is risky, what to look out for.

You might have to explain to them step by step how to do an online transaction.

Once you've addressed their fears and concerns they might be willing to start small and start buying small things until they are more comfortable.

They can start getting used to the idea by using their MRP's to buy T-credits - no risk.
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They are not comfortable with online buying because they know that there is a lot of fraud on the internet.

The country might not have the advance technology needed and that is why they are not using it as often and as easy as you might be doing.

You need to address their fears, concerns and lack of knowledge.

Explain to them how to do transactions online with the minimum risk. There is always risk but we can minimize it. Teach them what is risky, what to look
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Affiliate since: 08/06/2012, Power Rank: 99999999 | Read Ronilo's 408 other Ask SC answers

Not known to many that this is one of the biggest problems why people from third world countries can not involve and be active in SFI.

The problem is not just that they not comfortable in doing online purchases but some countries are not allowed to do on-line purchases.

Part of our task as sponsors is to find out first what are the available method of purchasing from the country of our affiliates.

The good place to start is to find out if Paypal is available in their country because it indicates that Credit Cards from that country is also accepted to be used online. The last resort is through Local pay vendors in their country.

Once you find out how they can transact online your next job is to educate them how to transact online. Show them how to use Credit cards if they have credit cards. How to fund their Paypal and how to buy Tcredits from Local pay vendors.

The best way to teach them that can give them confidence to do the transaction online is to do it your self in your own account. take a screen shot of every step and use it as your tool for teaching.
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Not known to many that this is one of the biggest problems why people from third world countries can not involve and be active in SFI.

The problem is not just that they not comfortable in doing online purchases but some countries are not allowed to do on-line purchases.

Part of our task as sponsors is to find out first what are the available method of purchasing from the country of our affiliates.

The good place to start is to find out if Paypal is available in their
...more

Affiliate since: 07/08/2018, Power Rank: 99999999 | Read Ufuomaoghene's 238 other Ask SC answers

Good day Darko,

This question is a very nice one and I must say that the house will agree with me on this.

This usually is the case most especially in under developing countries where:-

1. They don't trust the electronic purchase and payment system

2. Fear of being scammed and cheated by fraudsters and identity thefts

3. Non transparent transactions that give rise to doubt and mistrust

4. Non delivery of goods being ordered, which brings about distrust and believe of the company.

5. Lack of understanding on how online purchases and payments are made.

For us to assist such customers, we ourselves must be:-

1. An ECA, where we have a physical shop address displaying products of Tripleclicks as well as personal goods.

2. Willing to explain how electronic payments and purchases work

3. The suppliers used, must have a good rating in supply and delivery system

4. The efficiency, reliability and integrity of postal services

5. Good networking and electronic system of the countries involved.

6. Purchased items must be covered by insurance to compensate the suppliers and the buyers should any loss occurred.

7. Efficient and trustworthy credit facilities provided by banks or financial institutions.

8.The government must have regulatory control on online purchases and payments.

Also, with the help of SFI, it has indeed made it easier for purchases to be made on tripleclicks via ECA. The ECA in question, will sell their own goods as well as that of SFI products or products being listed in the store.

ECA in each country has a huge role to play as they will ensure customer can:-

1. Pay in their own local currency

2. Ensure goods are delivered within the shortest possible time.

3. Having a physical shop in the country of the customer to help build relationships and trust eapecially if the individual preference is to a physical address than an online shop.

All these if in place, will not only help you build relationships, but will also build their confidence with online purchases.

Hope I was able to help you.

See you at the top
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Good day Darko,

This question is a very nice one and I must say that the house will agree with me on this.

This usually is the case most especially in under developing countries where:-

1. They don't trust the electronic purchase and payment system

2. Fear of being scammed and cheated by fraudsters and identity thefts

3. Non transparent transactions that give rise to doubt and mistrust

4. Non delivery of goods being ordered,
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Affiliate since: 11/23/2014, Power Rank: 99999999 | Read Cornelius's 63 other Ask SC answers

Hi, Darko,
You have asked an important question!
For you to convince these types of people, you need to get involved in educating them tremendously.
For instance, you will need to explain the "pro's" and "cons" of doing business online; and weight the obvious advantages of an online business over the offline ones.

You see, there are several terms that are used almost interchangeably when describing online payments. Just take as an example, if you explain the following terminologies to them, you will bring them home the more, e.g.:--

1. Payment Gateway;
2. Payment Processor;
3. Payment Provider;
4. Payment Service or Payment System; and last, but not the least
5. Merchant Account.

Though each of the above terminologies is distinct, though with subtle differences, they all refer to a company, service, or application that acts as a financial middleman between your website and your customer, and between both of you and your bank accounts. Each facilitates the completion of online transactions, and the processing of online payments. Now, let's take them one-by-one:--

1. Payment Gateway: This is a service that receives the online payment request from your website and directs it to the payment processor.

2. Payment processor: This is a service that validates the purchaser’s credit card details (e.g., those of your member, donor, or supporter) and checks if they have sufficient funds in their account to cover the payment. If the customer has sufficient funds, the transaction is authorized, and the funds are transferred from the customer’s account. The status of the transaction is transmitted back to the payment gateway which then sends a status message to your website.

3. Payment provider: A payment provider (or payment service provider) is the company that operates the payment gateway or payment processor services. In some cases, the payment gateway and payment processor are combined into a single service known by either name.

4. Payment service or payment system: Where a payment provider offers multiple types of payment gateways – with different features and pricing – each type is referred to as a payment service or payment system. For example, PayPal is a well-known payment service provider that offers a number of payment services or payment systems. And there are still many others out there; but it would not be proper to go through all the list in this Answer so as to avoid unnecessary advert for any of them .

5. Merchant account: This is another important term to understand. When an online transaction is successfully completed, the funds are transferred from the purchaser’s account to your merchant account, a special kind of bank account used exclusively to hold funds received from credit and debit card transactions. To accept online payments, you usually need to set up a merchant account with your payment provider. Funds accumulating in your merchant account are transferred to your organization’s bank account on a regular basis.

In summary, my brother, if you can get involved in educating your prospects on all of these, perhaps, your explanations can put their minds at rest to start doing business online, regardless of the fact that in the countries where most of them reside, there is some seeming uncomfortable stance with such mode of business transactions.

Hope this helps a bit.

Wishing you best of luck


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Hi, Darko,
You have asked an important question!
For you to convince these types of people, you need to get involved in educating them tremendously.
For instance, you will need to explain the "pro's" and "cons" of doing business online; and weight the obvious advantages of an online business over the offline ones.

You see, there are several terms that are used almost interchangeably when describing online payments. Just take as an example, if you explain
...more

Affiliate since: 12/31/1969, Power Rank: 99999999

Thanks for this question.

To start with, please explain to them about:

1. SFI - back ground/Safety & Security/Support System, Compensation Plan, etc
2. TripleClicks - How it operates/Security system in place for deliveries, payments, etc;
3. Transfer Buying - What does it mean? How effectively it helps in affiliate's growth, etc;
4. Significance of having Personally Referred Members (PRMs); How they can be introduced;
5. Wave3 Program - How it can help to introduce PRM? Impact of this program, etc.
6. What is ECA? How it can be done? Importance of ECA; etc
7. Garage Sales - How it can help in disposing off unwanted goods from Home & creation of
extra income.
8. Advantages of online versus offline Purcha

By doing all these, people in general will be able to understand how they can work comfortably from their homes. They will realize how much time and energy they can save on a daily basis if they indulge in online purchase. When they understand that they can not only save a lot of money but also be able to earn through online purchases & Sales they will try to learn more things from you.

It is precisely at this stage that you should talk about your role:

1. In SFI;
2. Your achievements;
3. Your Rank;
4. Your Team Structure;
5. Your Goals vs current performance;
6. Your Action Plan to achieve them;
7. The sort of support you receive from your Up line & SFI/TC;
8. How you can help them to achieve similar things that can lift their living conditions & change
their quality of life as such;

All these will make them get to work :

1. There will be reasonable amount of new sign-ups;
2. Inactive can have a change of heart & become active;
3. There will be slow but steady growth within the team;

Having achieved this, now you can speak about:

1. Payment options;
2. Importance of having debit/credit cards;
3. Significance of having a Paypal Account;
4. The Security system at SFI/TC end by which their personal details are protected;

This way, you can prepare them to realize the advantages of on line purchases, payments, etc. You can also share your experience specifically.

Conclusion:

When you explain this way, it can be rest assured that you will be able to get people involved & active even if they live in countries where the majority of the citizens are not yet comfortable with online purchases and payments. But this can not happen over night. You should keep repeating this process until they begin. You should not give up half way.
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Thanks for this question.

To start with, please explain to them about:

1. SFI - back ground/Safety & Security/Support System, Compensation Plan, etc
2. TripleClicks - How it operates/Security system in place for deliveries, payments, etc;
3. Transfer Buying - What does it mean? How effectively it helps in affiliate's growth, etc;
4. Significance of having Personally Referred Members (PRMs); How they can be introduced;
5. Wave3 Program - How it can help
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Affiliate since: 12/31/1969, Power Rank: 99999999

SFI is not only about on-line business presence but is also about off-line (in person) business too.

SFI is a universal program and is not locked into only being accessible via on-line. SFI is a collaborative business built on the joined effort of all affiliates.

It would be important for such affiliates to connect with local businesses who are part of the ECA program or even connect with affiliates who live locally so that he or she can participate in recruitment or SFI discussions with others in their own community, City or even country.

It is human nature to excel when we are part of a group that we can identify with - so encouraging or creating local connections with others will be of importance for affiliates who may not have access nor able to afford technology to be on-line on a regular basis.

Also be sure to share the marketing and promotional strategies that SFI has developed for us which require direct mail, face to face meetings, or distribution of postcards and flyers...even the use of SFI clothing items can be used - all of which do not require web presence.

Everyone has something to offer to help SFI grow - be it online or off-line.
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SFI is not only about on-line business presence but is also about off-line (in person) business too.

SFI is a universal program and is not locked into only being accessible via on-line. SFI is a collaborative business built on the joined effort of all affiliates.

It would be important for such affiliates to connect with local businesses who are part of the ECA program or even connect with affiliates who live locally so that he or she can participate in recruitment or SFI discussions
...more