Good day Darko,
This question is a very nice one and I must say that the house will agree with me on this.
This usually is the case most especially in under developing countries where:-
1. They don't trust the electronic purchase and payment system
2. Fear of being scammed and cheated by fraudsters and identity thefts
3. Non transparent transactions that give rise to doubt and mistrust
4. Non delivery of goods being ordered, which brings about distrust and believe of the company.
5. Lack of understanding on how online purchases and payments are made.
For us to assist such customers, we ourselves must be:-
1. An ECA, where we have a physical shop address displaying products of Tripleclicks as well as personal goods.
2. Willing to explain how electronic payments and purchases work
3. The suppliers used, must have a good rating in supply and delivery system
4. The efficiency, reliability and integrity of postal services
5. Good networking and electronic system of the countries involved.
6. Purchased items must be covered by insurance to compensate the suppliers and the buyers should any loss occurred.
7. Efficient and trustworthy credit facilities provided by banks or financial institutions.
8.The government must have regulatory control on online purchases and payments.
Also, with the help of SFI, it has indeed made it easier for purchases to be made on tripleclicks via ECA. The ECA in question, will sell their own goods as well as that of SFI products or products being listed in the store.
ECA in each country has a huge role to play as they will ensure customer can:-
1. Pay in their own local currency
2. Ensure goods are delivered within the shortest possible time.
3. Having a physical shop in the country of the customer to help build relationships and trust eapecially if the individual preference is to a physical address than an online shop.
All these if in place, will not only help you build relationships, but will also build their confidence with online purchases.
Hope I was able to help you.
See you at the top
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Good day Darko,
This question is a very nice one and I must say that the house will agree with me on this.
This usually is the case most especially in under developing countries where:-
1. They don't trust the electronic purchase and payment system
2. Fear of being scammed and cheated by fraudsters and identity thefts
3. Non transparent transactions that give rise to doubt and mistrust
4. Non delivery of goods being ordered,
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