When a team member asks a question, and you don't know the answer, how can you get them the best and correct answer?

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4331 votes
Mar Fajardo, Aff (Ontario, CA) Top Author Forum Guru 3/25/2014 8:29 pm
Affiliate since: 05/03/2002, Power Rank: 302 | Read Mar's 582 other Ask SC answers
This is a common occurrence in SFI especially if you’re just beginning to establish your knowledge and experience in SFI affiliate program.

If you’re in a situation where you don’t know the answer when a team member asked you a question, just be honest and say I don’t know but I’ll find out for you.

What can you do to provide the best and correct answer?

- You can post your question at SFI Forum.

- Search the Ask SC section. Presently there are
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4320 votes
, () Top Author Forum Guru 3/25/2014 3:52 am
Affiliate since: 12/31/1969, Power Rank: 99999999
Simply be honest with your team member and tell them you don't know the answer to that particular question they are asking for But, that you will endeavor to find a suitable answer from either your Up line or from another a2a friend or searching the Forum or the ASK ACs wealth of data base.

Gery said, 'Leaders are readers'. You ought to know or have something before you can give it away. You simply cannot give what you don't have and that is a universal law.
Not saying you are supposed
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4315 votes
Laley Erum, Aff (Pakistan) Top Author Forum Guru 3/28/2014 1:57 pm
Affiliate since: 04/27/2013, Power Rank: 99999999 | Read Laley's 25 other Ask SC answers
The working pyramid of SFI is designed in such a way that upline can continuously keep their downline under observation so as to be able to help them and guide them.

But No one is perfect. Sometime even the team leaders doesn't have the answer. So when you come across such a question don't worry. Search for the answer. SFI has a huge multi-tiered support data base readily available for us.

1. Our upline.

2. Support tickets. .

3. Glossary

4.
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4310 votes
Sunildatt Limaye, Aff (India) Top Author Forum Guru 3/24/2014 4:11 pm
Affiliate since: 07/05/2024, Power Rank: 99999999 | Read Sunildatt's 150 other Ask SC answers
We can always say that I will get back to you shortly.

Thereafter log in to SFI and check in the Affiliate center whether there is any topic that has been answered - use search bar on affiliate center top right hand corner. It might have been answered in Launchpad lessons or training material.

Go to forum, enter the question or topic in search bar and see if you find out relevant topic being discussed , if you do not find the topic/ question answered before , raise a ticket.
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4307 votes
Williams Ford, Aff (Georgia, US) Top Author Forum Guru 3/25/2014 11:55 am
Affiliate since: 07/02/2024, Power Rank: 99999999 | Read Williams's 638 other Ask SC answers
Answers can be found by querying the vast knowledge base of the affiliate center. Let the affiliate know that it will take you a moment to check on the information and you will get back with them in a specified period of time. In the upper right is the search feature. It is very easy to use and find just about any answer that you need. Should you not be able to match keywords for the query that you are looking for then you can use the site map. The site map indexes all of the major sections
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4307 votes
Scott Laing, Aff (Alberta, CA) Top Author Forum Guru 3/24/2014 4:41 pm
Affiliate since: 01/30/2010, Power Rank: 8 | Read Scott's 63 other Ask SC answers
Hi Pamela.

The first place you can go is the search bar at the top of the page. Type in whatever topic of description about the question, and look for whatever relevant topics that come up.

You can click on those topics to find out what they say, and hopefully you will find the answer you are looking for.

Second, go to ASK SC and in the search box, type in a topic again to see if anyone has asked a question that is similar to what you are searching for. If you find
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4299 votes
, () Top Author Forum Guru 3/25/2014 2:52 am
Affiliate since: 12/31/1969, Power Rank: 99999999
This is a good time to help your team member learn how to use the resources available to SFI affiliates.

You can explain that the forum is a good source of information from fellow affiliates. you can help him/her format the question so that they can get the best answer.

You can also explain that Ask SC is another good source of help from fellow affiliates.
I have found a wealth of information in reading the responses to the Ask SC questions.

You can also direct
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4299 votes
Bryan Hammond, Aff (Washington, US) Top Author Forum Guru 3/25/2014 12:15 pm
Affiliate since: 02/04/2013, Power Rank: 99999999 | Read Bryan's 47 other Ask SC answers
There are several ways to get answers to questions within SFI.

You can go to the forums and search for your topic. Odds are it has already been asked and discussed there. If you don't find what you're looking for in the forum, go to the Support tab. From there, you can type in your question and read the corresponding results. This section contains a wealth of information on just about every SFI topic.

Lastly, you can always have your team member contact support or contact support
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4296 votes
, () Top Author Forum Guru 3/28/2014 7:05 am
Affiliate since: 12/31/1969, Power Rank: 99999999
Hello.
1. Learning yourself first is the key. To know the info first and not depend on your upline all the time is the best solution. If you pick one or two new items a day to learn you will in most cases be able to answer questions your team may ask you. Also keeping on top of your daily tasks will give you new info to work with and write down or remember each day as well.
2. If you do not know the answer here are some ways to find it.
a. First I would highly recommend that you use
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4286 votes
, () Top Author Forum Guru 3/25/2014 1:49 am
Affiliate since: 12/31/1969, Power Rank: 99999999
Dear Pamela
None of us can know everything, but my opinion is that we have anything what we need in the vast material SFI or the boundless expanse of the Internet.
It is important what kind of question your member ask.
I avoid to give a direct answer when a simple question, but I would give guidance where to look for the answer.
If it is a complicated issue, which I do not know the answer, I would offer my team member to seek a solution together.
The possibility exists
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