How do you use SFIM (SFI Instant Messaging) to communicate with your team...and what are your best tips for this?

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2026 votes
Kay Byers, Aff (Michigan, US) Top Author Forum Guru 5/22/2013 8:00 pm
Affiliate since: 10/26/2010, Power Rank: 241 | Read Kay's 289 other Ask SC answers
The SFIIM gives you a chance to converse with a PSA or CSA in real time. Like right now.
But it doesn't get stored anywhere that I have found, and we lose the message as soon as we log out.

Therefore when an affiliate asks me a question that is less simple than a yes or no, I tell him that I will answer it through my email, of the group mailers. That way if it has multiple parts or a complicated answer it can be keep for as long as needed.

Also, I tell them at the very
...more
1659 votes
, () Top Author Forum Guru 6/1/2013 9:30 am
Affiliate since: 12/31/1969, Power Rank: 99999999
Its a great tool.. But be sure that your messages reach the target persons.. Sometimes there may be some technical issues or they maybe offline and the messages maynot be delivered.. So always check that..If your messages are delivered ,then its a great communication tool..

The best tip would be to keep the message short and simple..There is a saying "Keep It Simple Sponsor" which is the KISS method..

Communicate with one at a time to avoid sending cross messages..

No
...more
225 votes
Syed Mubbashir Hassan Rizvi, Aff (Pakistan) Top Author Forum Guru 6/1/2013 3:25 pm
Affiliate since: 04/06/2013, Power Rank: 99999999 | Read Syed Mubbashir's 5 other Ask SC answers
Its a great tool.. But be sure that your messages reach the target persons.. Sometimes there may be some technical issues or they maybe offline and the messages maynot be delivered.. So always check that..If your messages are delivered ,then its a great communication tool..

The best tip would be to keep the message short and simple..There is a saying "Keep It Simple Sponsor" which is the KISS method..

Communicate with one at a time to avoid sending cross messages..
...more
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