Most everyone has a friend or family member whose not only internet savvy... but also has basic computer knowledge. So I would first advise them to seek out that source after asking if there was something specific I could help with. If neither of those helped, I would refer them to local community college or adult education program. Most libraries also have employees available to help. I would lastly refer them to the following which is an excellent resource:
http://spclc.org/curricula/computer#basic
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