You must have some idea of what the confusion is about and where it is coming from. Confusion comes up either when you are not sure of what is expected of you or that there are so many aspects of the business, that it is not easy to pinpoint what is important and where one should start.
Your responsibility as a Sponsor would be first to 1) understand why there is confusion and then 2) analyse the issue to be able to resolve it effectively.
1) Understanding Confusion
- This requires you to break down the queries of your team member into small units of problems;
- To be able to do this, you need to ask the right open-ended questions - for example what is it that is confusing? Do not ask questions that will give you replies in a Yes or No answer.
- It would help immensely if you can specifically look up links to solve a certain area of confusion. Send a link to them and ask them to review it and follow it up the next day with feedback from them.
This may take a while before you can handle all the confusion - you can reinforce and reiterate the points through your weekly mailer or stream posts. Now we have numerous E Cards to select from. Make use of the marketing tools.....
2) Analyse
- There may be similar sort of confusion in the entire team but I am sure that all the team members will not have a low level of understanding about the points of confusion. Some may have a better grasp of the English language and can move ahead upon one explanation. For others it may require a few more lessons.
- It helps to break down a whole of paragraphs of marketing jargon into simple language in an abridged version for everyone to follow.
- Direct them to the Forum where affiliates with similar language barriers can interact and solve a confusion.
Duplication is not a foreign word and you can explain it very simply as building a "team". The strength of the team will lie in "active" affiliates and this can be further simplified to log in to your SFI Homepage daily.
You will be able to judge how to deal with this confusion once you are familiar with a little background of your affiliates, where they are coming from and their work habits/patterns, what full time work they are involved in and their personal details that will help you deal with the problem of confusion without confusing you!
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You must have some idea of what the confusion is about and where it is coming from. Confusion comes up either when you are not sure of what is expected of you or that there are so many aspects of the business, that it is not easy to pinpoint what is important and where one should start.
Your responsibility as a Sponsor would be first to 1) understand why there is confusion and then 2) analyse the issue to be able to resolve it effectively.
1) Understanding Confusion
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