The best form of communication that I have found effective is a combination of team mailer, SFI chat and email and e-cards.
Initially an introduction through the team mailer should take care of creating attention from your CSAs and they are aware that there is support from you to them. It is good to vary your means of communication with them. I prefer to also send in a very short message on the chat whenever I see them online; even if they are offline, I add a line or two which they will see when they log in. Just in case they do not know that we have a chat system, this is when the email becomes useful.
Also remember to change the content of your communication and do not pick on the same topic. Create a variety and sometimes just talk generally about topics of mutual interest. For example business environment in their country or what they do. Add in your own experiences to make your content interesting reading.
It helps to ask them, do not assume. Ask them what interests them about the SFI program and if there are any specific areas that are of concern. This shows that you care. Hopefully, all this on a regular basis will create some kind of a motivation for your CSAs to respond to you and work their business.
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The best form of communication that I have found effective is a combination of team mailer, SFI chat and email and e-cards.
Initially an introduction through the team mailer should take care of creating attention from your CSAs and they are aware that there is support from you to them. It is good to vary your means of communication with them. I prefer to also send in a very short message on the chat whenever I see them online; even if they are offline, I add a line or two which they ...more
