The SFI business is rather challenging but when it comes to communicating with your PSAs, there is a huge potential as to how you can talk to them. You must keep in mind that it makes communicating a lot easier when you understand the circumstances of your PSAs under which they are working with you.
1. I have a Whatsapp group of my team members who include my PSAs I feel this gives them encouragement when they hear about other team members' experiences. This group has a day to day "what's new" kind of vibrancy which enhances rapport and gets the PSAs to understand the deeper concept of the business from other member's point of view.
This is useful for both new PSAs as well as those that have been in the business for a while. The group builds up and we are well informed. Whenever I add a new PSA, I notify the group and this starts off communication with others too!
2. The personal SFI chat system allows my PSAs to be in contact with me at any time they are online and if they have a question, if I am also online, its ideal to answer their questions immediately. Or if I find I need to convey a message to them, I have the freedom to do so. They can view it at any time later when they log in.
3. The stream is also helpful though it may not be ideal for a new PSA who is learning the business. He/she may not feel comfortable to see messages that are personal and relating to the PSA in the open.
4. Email is another excellent option you can adopt with new PSAs though this requires that the PSA does not have immediate replies unless you have answered them immediately. Skype, may also prove to be handy though it depends on the PSA and if they have access or may not be able to use this in some cases where there are great time differences.
SFI already provides so many options that it is best to see what suits your PSA and you will learn the various communicating preferences from your new PSAs as you interact with them more. Do not have a rigid rule but adopt and adapt to each one's requirements and needs.
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The SFI business is rather challenging but when it comes to communicating with your PSAs, there is a huge potential as to how you can talk to them. You must keep in mind that it makes communicating a lot easier when you understand the circumstances of your PSAs under which they are working with you.
1. I have a Whatsapp group of my team members who include my PSAs I feel this gives them encouragement when they hear about other team members' experiences. This group has a day to day
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