I consider communication to be effective when you receive a response from the person to whom the communication is addressed to. At least this remains the prime objective of any kind of communication.
To create the above result you need to understand certain constraints that follow all communication and in particular with SFI, there are limitations of language, different time zones and interest in SFI.
With my own experience, I find that SFI has various methods that allow you to communicate with your team but not all may augur well with the affiliates with whom you are communicating. At times, the weekly newsletters that we send out in the team mail prove to have a negative effect because affiliates feel that it is repetitive and generally they consider to be too much mail from SFI. Keeping this in mind, I try and add my own communicating methods and include:
- one on one chat through telephone contact-the advantage of this is that normally the majority of people have a tendency to reply to these messages; I provide my cell contact and can also create a group chat where others are able to participate.
- a voice message is also an effective method I adopt to send answers to queries and I try and follow what is easier for the team member;
- as far as possible, I try to avoid long messages and prefer to "talk" more than write. This creates a personal rapport with the member and with time, you develop more of a friendship than a business relationship. This is important for the team and you.
- for a small minority of my team members, when I come across an interesting article I wish to share, I use email so it is a different topic from what is commonly seen by everyone.
It is difficult to generalise and adopt similar methods of communication for everyone but you must use your discretion and deal with each situation specifically.
less
I consider communication to be effective when you receive a response from the person to whom the communication is addressed to. At least this remains the prime objective of any kind of communication.
To create the above result you need to understand certain constraints that follow all communication and in particular with SFI, there are limitations of language, different time zones and interest in SFI.
With my own experience, I find that SFI has various methods that allow you
...
more
