First of all, never freak out. If you did not know the answer just tell them that you will get back to them. Then search for the answer either consulting your sponsor, uplines, forums, read from SFI page etc. Once you get the answer, contact them as soon as possible. You did not want to leave them for too long. Try to contact them back within 24 hours.
Never give them answer that you did not certain/know about it. When I new in this, I too have no experience in marketing and affiliate programs, one PSA ask me a question via SFIM, I did not know what to do I just turn off the SFIM and click on the unavailable button. Actually that PSA is doing quite well that time, he just need to know how to build their business, I try to contact him back but that PSA never log in again after that day.
Lessons I learn here :)never abandon you affiliate when they try to reach to you.
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First of all, never freak out. If you did not know the answer just tell them that you will get back to them. Then search for the answer either consulting your sponsor, uplines, forums, read from SFI page etc. Once you get the answer, contact them as soon as possible. You did not want to leave them for too long. Try to contact them back within 24 hours.
Never give them answer that you did not certain/know about it. When I new in this, I too have no experience in marketing and affiliate ...more