How do you get your PSAs and CSAs to answer you when you write to them?

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99 votes
Kay Byers, Aff (Michigan, US) Top Author Forum Guru 8/17/2012 11:22 am
Affiliate since: 10/26/2010, Power Rank: 241 | Read Kay's 289 other Ask SC answers
I think that sometimes we try too hard to present a totally professional business attitude. I can write until my fingers are nubs and no one answers. Then I send the wrong letter out to a group and have to send an apology with the correct letter . And even people who have not logged in for a year have responded. So they are reading their email from me when they don't log in. Or some of them, anyway.

That's not the best way to get attention, but it tells me that some of my people like
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