Hi, Pamela,
As Team Leaders, we carry the responsibility of knowing more than our team members mainly because of our position within the team. But we can’t be expected to know everything.
Being honest with our shortcomings and accepting of our limitations will be better in fostering trust and respect.
So, when a team member asks a question, and we don’t know the answer, we promise to find the answer for them and get back to them with the correct answer as soon as we're able.
First,search for the topic among the training materials in the Homepage to ensure you’re getting the correct answer.
Browsing through posts in the Forum and AsK SC for similar topic and finding the relevant answer would be very helpful to both of you.
Asking your knowledgeable and helpful a2a friends would add truth and credibility to the answer you will give to your team member.
Then try to treat this experience as part of your learning as well as empowering your team members by directing them where to search for future use, such as checking the new Search button at the Homepage for easy guidance.
Then contact your team member with the correct answer and share with him what you have done to get the answer he needs, so he will know what to do next time.
Lastly, when sending your weekly group mail, share this experience with your team and everyone will benefit.
I hope this helps you, Pamela. Good luck!
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Hi, Pamela,
As Team Leaders, we carry the responsibility of knowing more than our team members mainly because of our position within the team. But we can’t be expected to know everything.
Being honest with our shortcomings and accepting of our limitations will be better in fostering trust and respect.
So, when a team member asks a question, and we don’t know the answer, we promise to find the answer for them and get back to them with the correct answer as soon
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