In my opinion, this problem lies in the area of communication. Communication is successful if the person or persons to whom you are coressponding, understands or understand what you are saying and respond or responds accordingly. In your opinion, you may think that you are offering unconditional support to these PSAs. However to these PSAs, you are not addressing their needs.
Since they are rating you, I am understanding that these PSAs are active here at SFI. Do these PSAs know where to click amongst the stars in order to give you a good rating? Did you communicate this essential instruction to them, or do you take it for granted that they know where to click? Do you ask them specifically to let you know what area or areas they need help in so that you can address these issues? Did you mislead them by telling them that they will get money instantly and since this expectation is not met, they feel deceived and have no choice but to rate you poorly? If your answer is truthful to those questions, you have little or nothing to worry about. One of the greatest lessons I have learnt so far, is that, in most cases, you do not offer help to someone if he or she does not indicate that he or she needs help. Otherwise, you are setting yourself up for hurt.
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In my opinion, this problem lies in the area of communication. Communication is successful if the person or persons to whom you are coressponding, understands or understand what you are saying and respond or responds accordingly. In your opinion, you may think that you are offering unconditional support to these PSAs. However to these PSAs, you are not addressing their needs.
Since they are rating you, I am understanding that these PSAs are active here at SFI. Do these PSAs know where ...more
