How do you use SFIM (SFI Instant Messaging) to communicate with your team...and what are your best tips for this?

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2026 votes
Kay Byers, Aff (Michigan, US) Top Author Forum Guru 5/22/2013 8:00 pm
Affiliate since: 10/26/2010, Power Rank: 240 | Read Kay's 289 other Ask SC answers
The SFIIM gives you a chance to converse with a PSA or CSA in real time. Like right now.
But it doesn't get stored anywhere that I have found, and we lose the message as soon as we log out.

Therefore when an affiliate asks me a question that is less simple than a yes or no, I tell him that I will answer it through my email, of the group mailers. That way if it has multiple parts or a complicated answer it can be keep for as long as needed.

Also, I tell them at the very
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