Great question!
And my answer is: Absolutely!
I will definitely differentiate the level of support provided to team members based on their rank. Different ranks indicate different levels of knowledge and experience, and the support provided needs to take those factors into account.
A experienced BTL who needs help, for example, should get a different type of response to a question than a brand new Affiliate who asks a similar question. In this example, the BTL's question, while similar, requires a different response in order to be effective given his or her experience level as compared to the new Affiliate.
The important point here is that you need to tailor your response and the support you provide to your team members based on their knowledge and experience.
If you own a store you don't want to treat every customer who comes through the door the same. A brand-new customer needs to be welcomed and offered some assistance to help find what they're looking for. A customer who has been coming to your store for a long time knows where things are, and is best served by being told of new items in the store or sale items. Perhaps you have some new merchandise that would help the customer to get better value out of a purchase they made last month, so you would want to point that out.
So differentiate the support you provide by trying to tailor it to the experience level of your team members.
But make sure you provide support and encouragement to ALL of your team!
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Great question!
And my answer is: Absolutely!
I will definitely differentiate the level of support provided to team members based on their rank. Different ranks indicate different levels of knowledge and experience, and the support provided needs to take those factors into account.
A experienced BTL who needs help, for example, should get a different type of response to a question than a brand new Affiliate who asks a similar question. In this example, the BTL's
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