I personally never give up on my CSAs/PSAs. Many of them may not fully understand the way SFI works and it may take some time for them to do so, which is why great patience is needed. Try sending out short instructions at least every week based on Launchpad etc. This way they are learning a little at a time with no pressure. This way some will eventually get moving and may turn out to be STARS in your team. NEVER give up on them. Hope this helps. Seamus.
