I would first confirm that I have their permission to contact them via IM. You can tell if you have permission if you see a gold bubble on their SFI Account page (more information on this can be found here: https://www.sfimg.com/Training/AMTips.)
If I discover that I have permission to contact them via IM I would then introduce myself & keep it as brief and un-intimidating as possible. I would try to think about what might be going through their head at that very moment & remind them that it may seem like a lot of information but it doesn't have to be tackled in one day. You can take your time - go at your own pace. Fast or slow. That's the beauty of SFI!
I would tell them that if they needed help I am always here. I would give them alternative methods of reaching me in the future (some people are more comfortable using their own email, Skype or the phone for instance) I would ask them if they are finding their way around ok or if they thought they needed help.
It's hard to say what I would do past that point because I think that depends largely upon the response you receive from them. But it only takes a little contact to remind them that they aren't alone, they are not working in a void & they have your 100% support. That alone is a great motivation!
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I would first confirm that I have their permission to contact them via IM. You can tell if you have permission if you see a gold bubble on their SFI Account page (more information on this can be found here: https://www.sfimg.com/Training/AMTips.)
If I discover that I have permission to contact them via IM I would then introduce myself & keep it as brief and un-intimidating as possible. I would try to think about what might be going through their head at that very moment & remind ...more
