I'm assuming your team is fairly small as you refer to the team having a negative attitude.
If this is the case, then I would suggest you take a look at their profiles and see whether the problem is because they speak a different language. They may not know about the translator that's available on SFI. Send them a mail explaining where they can find it. If you have an affiliate who is active from the same country / area, reassign them to that person.
If it seems that it is not a language issue and your team is small, try and send each individual a personal email, ask them what it is they would like to see from you as a sponsor or what they are having difficulty with. Give them enough attention so they know you care about their success, but do not offer to do their work for them.
You may, on the other hand, have a larger team and the negativity you are referring to is that you have largely inactive members on your team. In this case, all of the team leaders find ourselves in similar situations. You may only have one or two active affiliates out of hundreds, this is quite normal. There is not much you can do other than keep sending friendly, upbeat messages out. My advice here would be to include all your team members in your mails, but focus your energy mostly on those who are actively trying to better their positions.
Hopefully some of your inactive affiliates will look at SFI again in the future and come back. I did!
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I'm assuming your team is fairly small as you refer to the team having a negative attitude.
If this is the case, then I would suggest you take a look at their profiles and see whether the problem is because they speak a different language. They may not know about the translator that's available on SFI. Send them a mail explaining where they can find it. If you have an affiliate who is active from the same country / area, reassign them to that person.
If it seems that it is
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