The tips I give in my new PSA welcome letter are simple. My goal is to point the new PSA to the information on the SFI site that will get them started, basically the three buttons for Start, SFI Basics, and the Launchpad on their SFI home page. Since I send a personal email, I also include the links for those buttons to make it easy to get to from their email.
Then, to help them watch for the follow up information from SFI, I let them know there is important information about Fast Track that they will receive soon. Since SFI does a good job with following up in that regard, I want the new PSA to regard SFI's emails as important.
My other tip is to let them know that they can contact me directly, I provide my email, and I will answer their questions as soon as possible. I will welcome them again, and ask if they would let me know they received my message.
I believe this simple introduction has encouraged new PSAs to not be afraid to contact me.
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The tips I give in my new PSA welcome letter are simple. My goal is to point the new PSA to the information on the SFI site that will get them started, basically the three buttons for Start, SFI Basics, and the Launchpad on their SFI home page. Since I send a personal email, I also include the links for those buttons to make it easy to get to from their email.
Then, to help them watch for the follow up information from SFI, I let them know there is important information about Fast Track ...more
