I don't make a distinction between my PSAs and CSAs when it comes to support. I support them equally. Why? CSAs are often time more receptive to you because they don't think that you are trying to just sell them something like PSAs. Everyone realizes 45% on the commission volume for PSAs but only 15% for CSAs. So when you take the time to support them even though you only get 1/3 the commission they get that you really want to help otherwise; you can just support your PSAs right?
When it comes to support, I tell my CSAs to do the same things that I tell my CSAs. I want every to succeed in this so I don't have secrets. If it works for me then it will work for them. Yet, not everyone will take your advice. So be aware of the level of desire in your affiliates. If they reach out to you respond in 24 to 48 hours. Your team dictates how you contact them and how often. Be flexible and available. Not everyone has skype or uses chat. Some prefer the phone and others email. Whatever works and keeps the line of communication open is what you should use.
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I don't make a distinction between my PSAs and CSAs when it comes to support. I support them equally. Why? CSAs are often time more receptive to you because they don't think that you are trying to just sell them something like PSAs. Everyone realizes 45% on the commission volume for PSAs but only 15% for CSAs. So when you take the time to support them even though you only get 1/3 the commission they get that you really want to help otherwise; you can just support your PSAs right?
