Affiliates that make EA in the first month and then stop, saying SFI is not what they expected; should be ask what they expected. You can then proceed according to the answer given. That they contacted you, to inform you, is a plus. You should give them all the information that could assist them to change their minds, be honest and encourage them. If they expected to be millioners in a few months, then you won't be able to help them.
