As soon as I received a question I could not answer I would use the forum in SFI and the search box at the Top Right Corner to find the answer.
In the 16 years SFI is doing business there are (almost) NO more questions that have not bees asked before.. So the answer is out there..
When you find the info you need to "guide" your PSA do not copy and paste but rather
Read the info and tell your PSA in your own words.. That way you do not only help your Team but yourself along with it..
Learn while you do !!
I am not a fan of READ READ READ, LEARN LEARN... People who advice you that forget the WORK WORK WORK part ;)
