You can reassure your affiliates and affirm correct actions taken. Everyone likes a pat on the back. So, send out those kudos and smileys and give your PSAs the confidence that they need. When they have a question just let them know that you will do the research and get back with them asap. Explain to them exactly how you found the answer so they can in turn mentor their affiliates. Honest is not only the best policy it is the only policy.
