Of course you should acknowledge them JOYFULLY! Welcome them back, but be careful that you do not refer to any problems that could be beyond their control. You may say something like: "Welcome back. I/we are happy to see you again and want you to know we are still here for you and will do anything we can to help you."
If they have been gone for several months without logging in, you might want to spend little more time bringing them up-to-date with all of the new things in SFI such as the News Blog or the new games in TripleClicks.
If you feel like you should say something about their absence, be VERY careful about what you say unless they have told you why they were leaving or why they left. We do not know what made their circumstances what they were so we must be careful not to offend them or bring up a tragedy.
The most important thing is to make them feel as if they were TRULY missed and that above all else, we are VERY HAPPY they have come back!
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Of course you should acknowledge them JOYFULLY! Welcome them back, but be careful that you do not refer to any problems that could be beyond their control. You may say something like: "Welcome back. I/we are happy to see you again and want you to know we are still here for you and will do anything we can to help you."
If they have been gone for several months without logging in, you might want to spend little more time bringing them up-to-date with all of the new things ...more
