Hello, Pamela:
Here is my answer to your question about how to provide the best and correct answer to questions from your team members.
First, as a Team Leader, I consider it very important to focus on providing correct information. When I answer questions from team members, even if I "think" I know the right answer, I always do some research in the SFI Affiliate Center to confirm that the answer is accurate and correct. This is very important.
1) Almost every answer we need can be found somewhere in the Affiliate Center. As a Team Leader, I consider it my responsibility to find and learn the correct answers to things. It is simply not good enough to tell a team member to look in the Affiliate Center for the answer. We should find the answer for them, and:
a) Tell them the answer to their question;
b) Tell them where in the Affiliate Center it can be found (so they can look it up themselves);
c) Ask them if it answers their question, or if they need further clarification.
2) I will admit that there are a few questions where direct answers cannot be found in the Affiliate Center. In those cases, I look to the SFI Forum and the ASK SC section for possible answers.
3) If I still cannot find a suitable answer, then I will submit an SFI support ticket to try to get the proper, authoritative answer.
As Team Leaders, it is very important that we, ourselves, know how to find answers and actually make the effort to find the answers to any and all questions put to us by our team members. It makes us stronger and makes our team stronger.
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Hello, Pamela:
Here is my answer to your question about how to provide the best and correct answer to questions from your team members.
First, as a Team Leader, I consider it very important to focus on providing correct information. When I answer questions from team members, even if I "think" I know the right answer, I always do some research in the SFI Affiliate Center to confirm that the answer is accurate and correct. This is very important.
1) Almost
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