What is the best way to help my PSAs understand SFI?

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Mar Fajardo, Aff (Ontario, CA) Top Author Forum Guru 3/25/2014 8:06 pm
Affiliate since: 05/03/2002, Power Rank: 302 | Read Mar's 582 other Ask SC answers
A very important aspect of helping your PSA to understand SFI first of all is to establish regular communication. It is through your messages (one to one or group messages) and interaction of your PSAs that starts building close relationship within your team. This alone is a very important foundation of helping them understand SFI. . If you are a service oriented Team Leader, you’ll be able to achieve this.

How do you help your PSAs understand SFI:

- Tell them to focus on
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