plain and simple you tell them what happen for you not doing your business, Like me I got hurt at work back in 2007 and I wrote a email telling people why I wasn't going to be able to be reach for so many days after I had surgery but I still keep EA in SFI for that 60 days and tried to keep in touch. I just started doing it again but I mainly had deid beats in the first place back then and well still today but hate to say it.
