Each of us has our own approach to reassuring or comforting our friends and loved ones. I believe that the methods that you use in your personal relationships are the one to use in SFI. Why? Because it is you, you are who they are turning to! You are the one they respect and trust.
Therefore you have to be true to yourself in your approach.
On to the nuts and bolts... Acknowledge the actual problems, acknowledge the truth behind their fears. State what has been done to ensure their safety and trust. Let each associate know that SFI has not stopped learning about the threats and refining the response. Be open and available in a positive way.
and finally Follow up with each associate in a personal way, do not use a cookie cutter approach!
Each of us has our own approach to reassuring or comforting our friends and loved ones. I believe that the methods that you use in your personal relationships are the one to use in SFI. Why? Because it is you, you are who they are turning to! You are the one they respect and trust.
Therefore you have to be true to yourself in your approach.
On to the nuts and bolts... Acknowledge the actual problems, acknowledge the truth behind their fears. State what has been done to ensure their safety ...more
