Now to be honest with you it's quite tricky answering this question because you say you offer your PSA's unconditional support. What comes to mind is if you are truly offering unconditional support then why are they rating you poorly?
It seems to me that there is something a little more sinister that you need to find out. I say this because I personally have offered my PSA's and CSA's alike the same unconditional support and am happy to say they have rated me very well. Month after month I have gotten a 5 star rating from each one of them.
You might however be right as there are some people who take time to build trust with anyone due to past experiences.
WHAT TO DO?
1. Do a personal Leadership Evaluation test.
Ask yourself questions such as; Why am I being rated poorly? Am I sure that I am giving all of the best support that is being asked of me? Am I really there for them? Am I practicing awesome sponsor tips? etc
After your self examination, come with solutions to solve those grey areas.
2. Start Afresh by re-opening your communication Lines with a new twist.
In one of the Launch pad Lessons we are told that COMMUNICATION IS HUGE! Are you communicating as often? Send your team a TM and inform them that you really desire to help them and your lines of communication are open to them to reach you at anytime. Trust me they will read that note of assurance.
3. Start and Invite them to a private 'SFI Team Only Webinar' or Google Hang Out/Skype Group etc
It works like magic because then people get to see you and begin to slowly develop trust because YOU their sponsor has invited them to provide tips and tricks on how they too can make it in their business.
4. Get Open and BOLD and ask WHY?
Our own opinions based on Individual Judgement may trick us to believe that we are doing great in helping our PSA yet it's not true. Sometimes it just takes a third eye showing us exactly where we are going wrong. Ain't nothing wrong with that. Politely and humbly ask them were you need improving. Tell them that by pointing those areas out they are helping you serve them better. And I hope you don't take it personally when they correct or rebuke you. A wise man accepts rebuke and correction.
5. Touch A heart before you ask for A hand
This has always been an all time GOLDEN rule. People don't care how much you know until they know how much YOU CARE. Gery said if you are only going to be preaching TC SO's to your down line then you might end up a lonesome leader up there. let your TM's mostly be how can I help you? Help, help, help and and then some... They will reward you without you even asking for it.
6. Don't sweat It!
Don't get bogged down by the ratings. You are right to be concerned about the WHY factor but do yourself a favor and don't dwell on it too much. It's simply a conundrum that needs solutions to make you a better leader. You might thank them later for their ratings to make you a better Team leader.
7. Show Appreciation
Being a good leader acknowledges peoples efforts and hard work. This works even in your own home. Asking your spouse to do the laundry and never saying thank you or rewarding then for a job well done. If you take people for granted and never acknowledge their work, they will lose their enthusiasm to please you.
Lastly patience, Enthusiasm and Charisma would be great pillars in helping you lead your team. All leaders need them all the time. In the end it seems it's not going to be about "HOW DO YOU DEAL WITH" but rather "HOW DO I HELP MYSELF BECOME BETTER??" Therein lies the answer.
Kind Regards
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