What should I do when I receive inactive CSAs?

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3721 votes
Leon McKee, Aff (Idaho, US) Top Author Forum Guru 12/20/2013 1:15 pm
Affiliate since: 06/29/2000, Power Rank: 1 | Read Leon's 55 other Ask SC answers
I would recommend that you plug your new CSAs into the system that you should already have in place:

1) Send them a "get to know you" email which makes it clear that you're focused on helping "them" succeed.

2) Provide access to your best tips for success or something similarly titled.

3) Communicate with them weekly.

4) Work with the workers. Follow the 80/20 rule in everything you do!

This whole process should be systemized
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