At this stage the basic information is known to the affiliate of what SFI stands for and what it is wourth, because we are working here with people and people is not an exact sience the reason for becoming non active wil be divergent, therefore, the question should be asked for the affiliate. That will get him/her involved in their own problem and resoling it as well. According to the answer one can adress and help with more info, but not overwelmed.
