I tend to use my genealogy mailer if I'm trying to impart some knowledge of my team but I do use the Instant Messaging (Chat) just to keep in touch with my team members. I use it for the more personal touch. "Hi, how's the wife and kids" type of chat.
I've found it better to use the Team Mailers for providing information because the recipient can always go back and reread the information. Whereas in Chat once you close the bubble you've lost the information.
Using SFIM for personal chats also shows team members that I'm a real person and not just an autoresponder and that I do care enough about THEM to ask about their lives. I believe this is a necessity if you want to retain and build your team.
I tend to use my genealogy mailer if I'm trying to impart some knowledge of my team but I do use the Instant Messaging (Chat) just to keep in touch with my team members. I use it for the more personal touch. "Hi, how's the wife and kids" type of chat.
I've found it better to use the Team Mailers for providing information because the recipient can always go back and reread the information. Whereas in Chat once you close the bubble you've lost the information.
