Instant Messaging is a great tool, but we have to understand its limitations.
I believe, Instant Messaging should be used when communicating with the most active and productive members of your team to have more dynamic conversations. For example, instructing someone step by step how to use features of SFI website, how to use genealogy tool, discussing strategies for Pricebenders auctions etc.
What is not a very good idea is when you see someone who has barely logged in really long time, just logging in and you see the yellow light to jump all over them. I think it is a bit scary for the new affiliate, they feel like someone is watching them and tries to control. It is better to wait till they contact you through Instant Messaging first, then you can respond.
Another point to remember that those conversations disappear once you close the window. So if you want to discuss something more technical you want to use Team Mail instead, because affiliates can come back later and reread the material.
I hope this is helpful, IM is a great tool to use in a proper circumstances.
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Instant Messaging is a great tool, but we have to understand its limitations.
I believe, Instant Messaging should be used when communicating with the most active and productive members of your team to have more dynamic conversations. For example, instructing someone step by step how to use features of SFI website, how to use genealogy tool, discussing strategies for Pricebenders auctions etc.
What is not a very good idea is when you see someone who has barely logged in really
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