How often and in what ways should we have contacts with our CSAs?

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5951 votes
, () Top Author Forum Guru 8/1/2015 4:27 am
Affiliate since: 12/31/1969, Power Rank: 99999999
Hi DANIJELA,

It is an interesting question.

There is no limit at all for contacting your CSAs. You can always contact your CSAs through any medium – i.e by person, Social Sites, e-mail, internet chat or phone. You don’t want to differentiate your CSAs from PSAs. Both are your Team Members. In whatever way you are contacting your PSAs, follow the same manner with your CSAs also. In my opinion, you can contact your CSAs in following manner:

1. When
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1313 votes
, () Top Author Forum Guru 8/1/2015 10:38 am
Affiliate since: 12/31/1969, Power Rank: 99999999
As far as I am concerned they are both part of my team and I treat them as such.

Having said that - I would not be happy if the co-sponsor of one of my PSA's do my job for me. When I get notification of a new PSA or CSA I send them a welcome card and a welcome letter.In it I encourage them to ask me if they need help but in the CSA's welcome letter I give them what they need to get help from me should they need it but I encourage them to contact their sponsor 1st. I explain to them that
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