Being a good listening means that you first have to understand what your PSA/CSA is asking of you. We have to make time for our team if we choose to have one. Everyone comes to SFI with questions and yes most of the information sought is right there in black and white. Yet, remember when you joined? You didn't read all the details either and your mind raced with anticipation of a big pay day. Or maybe you are just the thorough analytical type and read everything. Not everyone does.
Have some empathy and set the expectation with your team as to when you will be getting back with them about questions. No, we can't spend all day answering questions but if it means that your PSAs and CSAs are learning and following your recommendations then isn't it worth your time to help them gain more success so you can attain better success? Invest in others and it will make you richer beyond your wildest expectations.
Being a good listening means that you first have to understand what your PSA/CSA is asking of you. We have to make time for our team if we choose to have one. Everyone comes to SFI with questions and yes most of the information sought is right there in black and white. Yet, remember when you joined? You didn't read all the details either and your mind raced with anticipation of a big pay day. Or maybe you are just the thorough analytical type and read everything. Not everyone does.
