What are you doing to help your PSAs become Team Leaders?

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Michael Dlamini, Aff (South Africa) Top Author Forum Guru 6/23/2015 12:32 pm
Affiliate since: 02/08/2020, Power Rank: 99999999 | Read Michael's 202 other Ask SC answers
Hi Mary!
The most important thing in anything that you do is understanding. When you understand what you are doing and why you are doing it, you do it great.

What I do to help my PSAs to be team leaders is helping them:
1. To understand what is SFI and how SFI works. SFI Basics.
2. What is a Team Leader, what it needs to be a Team Leader, how to maintain it and why they must be Team Leaders.

To do that, I help them with their training. I answer their questions
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