There are so many books on this Topic by experienced Gurus. Still, since I also belonged to the Retail Industry, I feel the following will help any one to become a great salesman or saleswoman:
1. Love your job. Do not consider it as a " mere job " or "means of your earning" alone.
2. Put your heart and soul in it.
3. Treat your customers well. Even if the sale is not concluded after hours of explanation and demonstration, do not look at them as "Time Wasters". They will come back at the right moment.
4. Treat every visitor as "Special" and make them feel "Special". Please respect them and show your genuine care and concern for them.
5. Please do not just look for concluding a Sale; Please do not just keep your target of sale in mind and the need to earn certain extra incentives.
6. Allow them to speak/express. Listen to them patiently. Understand their needs. Suggest them alternatives. Help them decide.
7. Do not make them buy a product about which they are not clear. Your Target matters for yourself. But functional requirement matters most for your customers.
8. Live up to their expectations. Do not give blank promises on delivery, installation, service, etc.
9. Do remember, if you fail initially, you will lose them for ever.
10. A bad act or word knowingly or unknowingly done, will spoil not just your ranking but will spoil your Organization's reputation as such.
11. Plan your time efficiently and spend it with your customers judiciously.
12. Attend to complaints quickly. Respond very fast. Give proper solution. Ensure customer satisfaction.
13. Stay in touch with your customers regularly after the initial transaction. Provide them regular information on new arrivals, up grades, offers, etc.
14. Build lasting relationship with them. They may send more buyers to you in future.
15. My Mentor used to say, "When the customer did not buy a product after your hour long explanations, demonstration, etc do not conclude that they rejected you. Its not so. They were not impressed by that particular product. That's all".
16. Finally, be honest and open minded in your approach while dealing with people.
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There are so many books on this Topic by experienced Gurus. Still, since I also belonged to the Retail Industry, I feel the following will help any one to become a great salesman or saleswoman:
1. Love your job. Do not consider it as a " mere job " or "means of your earning" alone.
2. Put your heart and soul in it.
3. Treat your customers well. Even if the sale is not concluded after hours of explanation and demonstration, do not look at them
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