Super question and one which we all encounter sooner or later.
In my point of view you should absolutely acknowledge their presence. Best if you see them online and can set up a live chat with them. But chances are often slim that you will see them when they are online.
Second best is to send them an e-card. The “I Can Help” category might be just the thing to get their attention. Offer your assistance in any way you can. You could even go the extra mile and offer them, if they request it via email, a TC Gift Certificate just to help them start to get acquainted with some of the many facets of TripleClicks.
You could also, after checking their VPLedger, refer them to some of the learning activities which they may have not gotten to as yet. Or even to reread the Launchpad lessons.
Any help you can offer without being too pushy is always best. Just always try to keep a line of communication open.
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Super question and one which we all encounter sooner or later.
In my point of view you should absolutely acknowledge their presence. Best if you see them online and can set up a live chat with them. But chances are often slim that you will see them when they are online.
Second best is to send them an e-card. The “I Can Help” category might be just the thing to get their attention. Offer your assistance in any way you can. You could even go the extra mile and offer them, ...more
