The most important thing about chat is being a good listener. I mean that you first start by greeting your new PSA and then ask questions in order for them to talk to you and then allow you to understand why they joined SFI and what their goals and aspirations are. Most affiliates I have spoken to on the first day ask me for help because they get into the affiliate center and they have no idea where to start so that is where you come in.
When I chat with my affiliates I always ask them if they need any help getting started, most of them do not answer me but a few of them do so the first thing I do is point them to the to do list and I tell them to start on the first 4 things. I tell them to confirm their registration, Whitelisting, posting a photo, and complete the affiliate profile. I try not to give them too much information at once because I don't want to overwhelm them so I show them the start page, the one that has the video and then I tell them to read the basics, and the compensation plan because the first thing they want to know is how to make money on SFI and these materials tell them how to do that.
The next thing is to give them your email address and to confirm that the email address they provide is the one that they will check on a regular basis, I always tell them the importance of whitelisting because I tell them that my emails and SFI's emails will end up in the junk folder. So I always tell them that if they don't get my emails check the junk folder because in my emails I will give them further instructions.
When you start a chat with your affiliates you let them know that you are their sponsor and your job is to hold them by the hand and teach them step by step how to do the daily activities on SFI and other activities on the to do list. You also tell them that you will give them information in bits and pieces because too much information will overwhelm them, but it is good to find out from them how much information they can handle.
Trust your instincts and just learn how to listen before you talk to your affiliates.
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The most important thing about chat is being a good listener. I mean that you first start by greeting your new PSA and then ask questions in order for them to talk to you and then allow you to understand why they joined SFI and what their goals and aspirations are. Most affiliates I have spoken to on the first day ask me for help because they get into the affiliate center and they have no idea where to start so that is where you come in.
When I chat with my affiliates I always ask them
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