Affiliate since: 03/28/2011, Power Rank: 99999999 | Read Shamsina's 138 other Ask SC answers

First you should introduce yourself. Who you are (My name is xxxx, you can call me xxx. I am your sponsor).

Then confirm his/her name. Because I have received PSAs with long names, so it would be wise to check what they prefer to call themselves.

Then give a few minutes for them to answer. If they do answer and they ask a question, andwer his/her question as best you can and take it from there.

If they do not answer, maybe they are unfamiliar with the chat feature, or just prefer waiting to hear what you say, then you say the same thing you said in your welcome email. This is so that you would not confuse them. Preferably in different words, coz you don't want them to think you just copy and paste your answer.
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First you should introduce yourself. Who you are (My name is xxxx, you can call me xxx. I am your sponsor).

Then confirm his/her name. Because I have received PSAs with long names, so it would be wise to check what they prefer to call themselves.

Then give a few minutes for them to answer. If they do answer and they ask a question, andwer his/her question as best you can and take it from there.

If they do not answer, maybe they are unfamiliar with the chat feature,
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