I cannot say it is compulsory to do this. It depends very much how much time you have to answer questions. Usually, the ones who read the info and are interested in this, will write you even by simple email. I would say this is similar with the FAQ section on some sites-a section I do not like at all. Every time when I have a question I must search to see if I find the answer and afterwards only to place an email. It is somehow tiresome. Also, if you have pre-established answers, they will always risk to be uncomplete. Each question deals with lots of degrees of particularities. The one who visits a site will feel welcome and attired if he has a simple and fast possibility to find answers to his questions and the answers must be also complete.I think you should have the possibility to see the questions at any moment and answer as soon as you can.
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I cannot say it is compulsory to do this. It depends very much how much time you have to answer questions. Usually, the ones who read the info and are interested in this, will write you even by simple email. I would say this is similar with the FAQ section on some sites-a section I do not like at all. Every time when I have a question I must search to see if I find the answer and afterwards only to place an email. It is somehow tiresome. Also, if you have pre-established answers, they will always ...more
