Hi,
Please refer below for important things you need to become a successful ECA;
1. Set your vision, goals, and strategy. Know where you are going and how you are going to get there. Invest the time to identify your business goals, strategies, and tactics.
2. Establish a business model. Understand how you are going to make money, how the various parts of your business work together, and what your risks are. (Example: Hot deals, Free Shipping locally, worldwide shipping at minimal cost, Local Pay and etc)
3. Understand your customer. Know your customers and what your value proposition is. Why do they connect with your store and ultimately buy from you and not from other ECAs?
4. Get found. Invest in search engine optimization, advertising, blogging, social media, and other marketing activities to drive qualified traffic to your TConnect website. Never assume you have all the traffic you need. Be sure to diversify your traffic sources as much as possible.
5. Offer a superior customer experience. Ensure that your website, content, merchandising, landing pages, promotions, and customer service support your sales goals.
6. Deliver the goods. Ship your products in a timely fashion. Meet the expectations of your customers. Follow-up with confirmations. Ask for feedback. A sure way to lose a customer and get a bad review is to oversell and under deliver.
7. Build relationships. Try to convert a one-time buyer into a repeat customer. Encourage through online activities.
8. Stay fresh. Post offers, provide timely insights, and provide small gift or bonus for return buyers to your store.
Hope the above helps. Good Luck!
less
Hi,
Please refer below for important things you need to become a successful ECA;
1. Set your vision, goals, and strategy. Know where you are going and how you are going to get there. Invest the time to identify your business goals, strategies, and tactics.
2. Establish a business model. Understand how you are going to make money, how the various parts of your business work together, and what your risks are. (Example: Hot deals, Free Shipping locally, worldwide shipping
...
more
