Let's address the "overwhelmed" part first. As a rule, I have no idea what my CSA's sponsor will or will not do. Therefore, I will do as much as I can for my CSAs. They know the Team Mail is from me. They choose to read it, or not. Their choice. I will never know whether they read it or not--unless they e-mail me back.
While the question specifically asks about CSAs, I make no distinction between my PSAs and my CSAs. The following is my rule of thumb for contacting my team:
Once a week I send a message to my whole team of CSAs and PSAs. It's the same message--I send it to my whole genealogy at once.
I also send encouraging personal messages every few days during their first 30 days. When they reach Round 6 of e365, I send them a congratulatory message. When they reach EA, I send them a certificate of accomplishment. Also, I send a certificate as they reach each level of leadership.
Anytime they e-mail, Skype, or call me, I get back to them as quickly as possible, usually in 24 hours.
When a CSA logs in and acquires some VP after being gone for a while, I send a message of appreciation and encourage them to come back again soon.
If my CSA's VP is significantly lower than it usually is at any point in the monthly cycle, I write them to see if they are okay, if there is something I can do to help them, and encourage them.
When the dreaded red arrow shows up on the Genealogy report, I send at least one message to let them know they are in danger of losing me--and I don't want to lose them. I encourage them to log in, gain some VP, remember what they wanted that they thought SFI would give them, to contact me so we could decide what the next step can be, and how I can help them.
My weekly team communication is rather long. All others are relatively short. If I'm answering a question, it's as long as it takes to answer.
My movers have saved me hours of time spend working on something they didn't need. Occasionally, I've had an idea that I thought would be helpful to my team. I've surveyed my movers (both PSAs and CSAs), and the feedback I get lets me know whether to go for it or forget it. I'm so grateful for that.
My CSAs and PSAs are individuals with dreams, hopes, needs, and desires, like most people on this planet. I am honored to have them on my team and have the privilege of assisting, encouraging, and motivating them. Therefore, I send my CSAs, as well as my PSAs, the information I would give to my other friends under the same circumstances.
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Let's address the "overwhelmed" part first. As a rule, I have no idea what my CSA's sponsor will or will not do. Therefore, I will do as much as I can for my CSAs. They know the Team Mail is from me. They choose to read it, or not. Their choice. I will never know whether they read it or not--unless they e-mail me back.
While the question specifically asks about CSAs, I make no distinction between my PSAs and my CSAs. The following is my rule of thumb for contacting my team:
Once
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