Very good question!
my personal opinion would be both really,
1. The initial contact with the prospect, why?
Making contact with your prospects are very important, this is where you would work your magic and keep them active, or at least try to, but there are many ways you can contact you prospects now that not even i can name them all.
Anyways the initial contact with your prospect will determine if they want to stay or go.
2. The follow up of prospect, why?
Following up with your prospect, will give you what you need to know about them, how they like it so far, what do they need help in etc. By following up it also makes a bond stronger between you and your prospect, with the information you have to teach, your prospect will only want to be more interested in your leadership by wanting to learn what you have to give, just because you followed up with them to see how they are going.
if this not accurate please don't hate on it. lol
But i hope this helps you in some way or another :)
Yours Truly
^.^
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Very good question!
my personal opinion would be both really,
1. The initial contact with the prospect, why?
Making contact with your prospects are very important, this is where you would work your magic and keep them active, or at least try to, but there are many ways you can contact you prospects now that not even i can name them all.
Anyways the initial contact with your prospect will determine if they want to stay or go.
2. The follow up of prospect,
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