In my opinion, both are equally as important as each other.
The initial contact is very important and in this contact you should show how you are running you business, offer support and make the new signup feel welcome. Always have your photo uploaded which shows some professionalism
Show that you are human and not an automated service and that you are very approachable if any assistance is needed.
The follow up should reinforce all of this and offer simple suggestions. I usually send an email mid week with one or two simple suggestions and a Newsletter at the weekend. I think any more often than this is bombarding the newcomer with too much information.
Always offer your help and assistance and provide contact details.
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In my opinion, both are equally as important as each other.
The initial contact is very important and in this contact you should show how you are running you business, offer support and make the new signup feel welcome. Always have your photo uploaded which shows some professionalism
Show that you are human and not an automated service and that you are very approachable if any assistance is needed.
The follow up should reinforce all of this and offer simple suggestions. ...more
